To request an urgent appointment for today or tomorrow (Monday to Friday)
- Telephone reception on 01902 490100 – Telephone lines are open Monday, Tuesday, Wednesday and Friday, 8am to 6.30pm; 8am to 1pm Thursday
- Visit the surgery and speak with a receptionist – Reception is open Monday, Tuesday, Wednesday and Friday, 8.30am to 6.30pm; 8.30am to 1pm Thursday
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 7 days
- Telephone reception on 01902 490100 – Telephone lines are open Monday, Tuesday Wednesday and Friday, 8am to 6.30pm; 8am to 1pm Thursday
- Visit the surgery and speak with a receptionist – Reception is open Monday, Tuesday Wednesday and Friday, 8.30am to 6.30pm; 8.30am to 1pm Thursday
- Use the NHS App to book a screening test or vaccination
- Contact us about your request (accurx.com)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
If you need help when we are closed
If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
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If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home Visits
Requests for visits must be made before 10.30am. Please only request home visits if you are incapable of attending the surgery.
Patients who are able to leave home for other reasons would be expected to attend the surgery for appointments.
Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment. It helps us to judge the urgency of the call if you describe the symptoms. The receptionists are trained to deal with your call so do expect to be asked. All information is confidential. The doctor may telephone prior to, or instead of, visiting. Visits requested later in the day that are for the housebound, but are not urgent, will not be seen that day. Ring early if you wish for a routine call if you are housebound.